When leaving your home country to come to Australia, one of the first things you might want to figure out before your arrival is to make sure you get an Australian SIM card. But which package should you choose? Which provider? This article will give you an overview of your options when it comes to phones in Australia, so you can choose the most suitable one for yourself.
Having a SIM card in Australia is inevitable if you want to stay in contact with your friends, but also when it comes to organizing your new life Down Under: looking for a job, calling your bank, creating your TFN or renting an apartment. Like in many other countries, the mobile phone market is dominated by a small number of providers, three major ones to be exact. Here are all the information you need to pick the irght phone plan depending on your situation.
How to make an international call from and to Australia
Exit codes and country codes
To make an international call from Australia, you need to enter an exit code then a country code and the phone number. Here are the codes :
- First you need to enter the exit code : the Australian exit code is ‘0011‘ or ‘+‘ on a mobile (to dial +, press and hold 0 on your phone’s keypad)
- Then you need to compose the country code. For example, the UK country code is 44, the New Zealand country code is 64, for the USA, the country code is 1.
- Then enter the phone number including the area code (you will need to drop the ‘0’ from the area code).
To call Australia from overseas, you need to compose + 61 then the phone number.
You should know that some operators offer packages where days of roaming per year are offered throughout the world. So you can go abroad and use your package without worrying about your bill when you return. Other operators offer free roaming to certain destinations. It is therefore important to check with your operator.
Time zones in Australia
There are 3 separate time zones in Australia
Australian Western Standard Time (AWST) UTC + 8
Australian Central Standard Time
(ACST) UTC + 9½
Australian Eastern Standard Time (AEST) UTC + 10
Calling from Australia
To make calls in Australia, you have a few options:
- Use your national plan
- Take a prepaid sim card
- Subscribe to a phone plan
- Use a phone box (increasingly rare).
Canberra ACT, Australia is 11 hours ahead of United Kingdom (during winter UK). The best times to make a call from the East Coast and Central Australia to Europe are :
- Morning: between 6am and 8am
- Evening: between 5pm and 10pm
Calling from overseas to Australia
Depending on the time zone in Australia, the time difference with UK is between 7 and 11 hours. You must also take into account the summer and winter time. In winter the time difference is greater.
The ideal times to make a call from UK to Australia are
- In the morning: between 7am and 12pm
- In the evening between 9pm and 11pm
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Phone providers in Australia
The number one choice when it comes to providers is Telstra, due to its coverage in almost every corner of Australia. No other network provides you with cell service in as many places as Telstra does.
Its number one competitor is Optus, which covers a very big part of Australia as well, though it does have some faulty areas in Tasmania and the Red Center.
The third provider is Vodafone, which partially uses Optus’ network, although Optus obviously doesn’t offer all its coverage to Vodafone.
Next to these main providers, there are also a couple of companies “Mobile Virtual Network Operator (MVNOs)”. MVNOs are smaller providers that offer access to the Telstra, Optus or Vodafone network. They use the networks of the three main providers with some restrictions and offer some other packages for lower prices depending what you will be using your phone for.
The below graphic shows you the 3 main operators. Their affiliated “MVNOs” benefit from the network of their parent operator, however limited (less coverage, slower internet network). It will therefore be more advantageous in terms of network coverage to opt for a Telstra reseller than for a Vodafone reseller.
Here are MVNOs that use the Telstra network:
- ALDI Mobile
- Boost Mobile
- Woolworths Mobile
- Belong Mobile
The MVNOs on the Optus network:
- Mosse Mobile
- Southern Phone
- Hello Mobile
- Lebara Mobile
- Kogan Mobile
- Felix Mobile
- Think Mobile
National coverage of providers
Let’s start with a network comparison! Depending on where you are staying or travelling, the network will be more or less scarce. It goes without saying that the cities are real goldmines when it comes to the internet.
In Sydney, Melbourne and Perth, there are many offers around you. But beware of the operators’ tempting offers! They claim to have an extensive network, but what is the reality? Because even on the web, it is easy to fall into certain traps … To better understand :
As you may have noticed, operators are struggling to cover the whole country. And there is a reason for this when you consider the size of the Outback! So depending on the type of trip you are planning in Australia, your phone plan needs will be different. One thing is for sure, if you’re planning a road trip, make sure at least one person is with Telstra.
Phone contracts: 5 questions to ask yourself
Before binding yourself, you will have to carefully assess your needs, your budget and the restrictions that come with a phone contract. Here are 5 questions that might help you make the right decision:
How long do you plan on staying in Australia?
If your answer to this question is anything less than 12 months, it will be very impractical to choose a contract. You might want to choose a package without a contract, namely a prepaid card. If you are staying for longer than 12 months, you can consider a contract, but those packages are more restricting. On the other hand you will have access to more options…
How much are you willing to spend on your phone on a monthly basis?
If your answer to this question is anything less than $20, your only option will be one of the Resellers. Here are some examples :
– Circles Life with a plan at $10 per month for 5GB
– Amaysim with a plan at $15 per month for 4GB ($7 the first month)
– Dodo with a plan at $10 per month for 20GB (first 2 months)
– Boost with a plan at $30 per month for 45GB
Check their special offers, sometimes you will be able to enjoy cheap recharges for a restricted time.
From $35 you can find interesting packages with a bit of everything, obviously with different possibilities depending on your wishes. You will be able to profit from a great amount of data and sometimes even a couple of hours to use for international calls at Optus and Vodafone (the same package would cost you at bit more at Telstra).
Most of the time those packages (no matter the amount) will offer unlimited calls and text messages in Australia on top of the data.
Do you wish to have Internet access every day?
Unlimited data in Australia is still pretty expensive ! But if you are a real internet addict, some contracts for $50 offer up to 60GB of monthly data (less with Telstra).
Are you going to be staying in a city or do you plan on discovering less inhabited parts of Australia?
If you plan on staying in a city for the majority of your time, all providers can be used as the connection and cell service will be great and you can find free Wifi hotspots anywhere. You will not have to opt for packages with too much data or Telstra’s full package. Instead you can use the smaller and cheaper packages!
If you plan on doing a big road trip, a couple of weeks in the desert, Cape York, Tasmania and all the less inhabited areas, you will at least need to get an Optus coverage, which will not always be ideal, or, the best option, a Telstra coverage, which is the only provider to cover 98% of the country.
As soon as you have answered all five of these questions, you will have to compare various offers. In order to do that, you have the option of going from one provider to the next in a mall and writing down the different packages and their prices before comparing them.
Do you plan on calling back on a regular basis?
If you have chosen a package with a lot of data, Skype, Viber or Whatsapp will be your new friends. A couple of packages also offer a certain credit that allows you to call to landlines and international mobiles from Australia. The prices vary between the providers, depending on the connection fees on each call.
Remember to check that your home country is in the list of the countries you can call for free from your package deal.
How much does it cost to call in Australia?
Generally speaking, the price of an Australian package is higher than what we would normally pay in Europe. Count on about 30$/month for 30 Go to 50 Go (depending on the operator) and 60$/month for more than 50 Go.
Some examples at less than $40/month:
- Optus, Boost and Dodo offer a $30/month plan for 40GB
- Vodafone offers a $40/month plan for 40GB
- Amaysim offers a $30/month plan for 50GB
Some examples for less than $70/month:
- Vodafone offers a $45/month plan for 80GB or 300GB for $65/month
- Optus offers a $45/month plan for 20GB or 80GB for $55/month
- Telstra offers a package at $55/month for 40GB
Note: ask about the latest promotions when you visit the operator so that you can take advantage of some of the benefits.
Prepaid cards: The most common choice among travellers
Prepaid cards are the most common choice among backpackers, as they don’t ask you to sign a contract and you pay for what you use/need. The down side is that usually a recharge only lasts for 28 or 30 days. Thus it is important to only recharge your package whenever you really need it.
Generally all the providers have similar offers. SIM cards cost $2 and after buying one, you can choose from one of the packages. Generally speaking you will be fine with a $30 recharge in order to fulfill your needs (calls and text messages, checking your emails, social media…).
As the number of offers is very large, we would recommend comparing them before making a final decision, so you can find the most convenient option. For those of you who plan to travel throughout Australia, Telstra will be the best option (followed by Optus), as they provide the best national coverage. Just remember, not even with Telstra do you have a stable connection in the most abandoned regions of Australia.
Prepaid cards comparaison
There are many offers for Prepaid card more than package offers. These offers are attractive because they are suitable for short stays and do not require a commitment from the consumer. In addition, resellers can offer reduced rates as they reduce their costs by using the network of operators such as Optus and Telstra.
|Price||30 $||30 $||40 $||35 $||35 $|
|Length||30 days||28 days||28 days||30 days||30 days|
|SMS & MMS||Unlimited||Unlimited||Unlimited||Unlimited||Unlimited|
|International calls||Unlimited to 22 countries||Unlimited to 15 countries||Unlimited to some destinations||Unlimited to 15 countries||Unlimited to 22 countries|
|International SMS||Unlimited to 22 countries||Unlimited to 15 countries||Unlimited to some destinations||Unlimited to 15 countries||Unlimited to 22 countries|
Expiry of balance
In some cases, operators issue a special close when purchasing a prepaid card. Depending on the offer you choose, we invite you to check the expiration of your balance. Your balance may be automatically reset after 30 days, even though there may be a few dollars left on the card… So keep an eye out.
Operators offer between 3 and 4 packages: small, medium, large, extra-large. This table compares the medium packages of the main operators (Optus, Telstra, Vodafone) and the equivalent packages of resellers (Moose, Aymasim). The elements of comparison are the prices and the services included in the package.
|Cost per month||59 $||68 $||50 $||44.80 $||50 $|
|Internet access||5g||5g||5g||Optus 5g||Optus 4g|
|SMS & MMS||Unlimited||Unlimited||Unlimited||Unlimited||Unlimited|
|International calls||Unlimited to 35 selected destinations||30 min free||100 minutes||Cost by destination||Unlimited to 42 countries|
|International SMS||Unlimited to 35 selected destinations||Unlimited||Unlimited||50c||Unlimited to 42 countries|
|Contract||No lock-in contract||No lock-in contract||Minimum 1 month||No lock-in contract||No lock-in contract|
The cheapest packages
2GB of data (and over)
For a package with unlimited calls and texts, you will benefit from the cheapest price at Amaysim Mobile (Optus coverage). It is $15 for 4GB for 28 days.
For a package with at least 2 GB of data, or a daily use of social networks and internet, the cheapest option will be at Aldi mobile (Telstra Coverage). With $15 offer, you will have 3GB unlimited calls and SMS / MMS in Australia, to be used over a period of 30 days. If you want to make international calls, you will have to go for a more expensive package.
Another option is to check Yomojo Mobile (Optus coverage). With a $12.90 offer, you will have 6 GB of internet, unlimited calls and SMS / MMS in Australia, to be used over a period of 30 days.
However, to call and send SMS internationally, you must add credit (price depending on the country chosen). To avoid this and / or reduce costs, you can use Skype, Viber and WhatsApp to communicate with your friends and family via the internet.
The cheapest packages on the market
If you want to access the cheapest package for one month for your trip to Australia, it will be the best option for you to look at resellers. Hello Mobile and Aldi Mobile both propose a cheap package for 30 days. Don’t expect anything great for this tiny price!
Out of all these offers, Aldi Mobile stands out. Mainly because this reseller is the only one with Telstra coverage! Plus the package offers free calls and texts to Australian standard numbers.
Good deal: “pay as you go” packages, valid between 6 months and 1 year
If all the listed prices up to this point seem exaggerated to you, it might be good to know that there are also some good deals in Australia. Packages that allow you not to spend too much, with some key advantages in comparison to prepaid packages.
Basically, some providers seem to have understood that certain customers don’t need use up whatever is included in their package within one single month. Thus prolonging the length of use over a larger time span would be more appropriate. Thus, Optus as well as Vodafone, Telstra and Aldi mobile offer to charge our card with a certain amount of money, which you can use freely for calls, text messages and data throughout 6 to 12 months.
Optus use a similar method: you buy $10 to $100 of credit to use within 6 months. $1 or $2 are debited from your credit, depending on the offer you have chosen, as soon as you receive a call, a text message or use the internet. So, the day you need to make calls or use the internet, you will have until midnight to make use of your daily offer.
This can be a great option under the condition that you are very careful and aware of turning off your data when you are not using it. When you are in areas where you don’t have cell service, those “lost days” will not be costing you anything. If you take a monthly offer, you will sometimes even lose entire weeks. When you don’t have cell service and cannot make use of your package. Obviously, you would only have a small number of days to use all your texts, calls and data, which is in principle the same as the Optus offer, just a lot more expensive.
Out of data: the survival kit
Are you stuck without internet access? You have some research to do but you want to minimize your GB consumption? No problem! We have solutions! And for that, we thank Wifi.
First of all, you should know that some cities offer free wifi throughout their streets like Melbourne, Sydney. Very practical when you want to reduce your internet usage. To do this, simply go to your phone settings and find the name of the dedicated network (free access, no lock on it).
Secondly, large libraries offer a connection area to everyone who visits the premises. A quiet and sheltered place where you can enjoy your research in peace.
For those with a sweet tooth, enjoy a break at a restaurant or fast food to send messages or read notifications. If the wifi code is not displayed, don’t hesitate to ask the staff who will be able to inform you.
You’re about to go on a road trip but you’re afraid your mobile phone package won’t be enough? Well, we can help you there too! All you have to do is install the app MapsMe on your phone. It will serve as your GPS even in the most isolated parts of Australia. How does it work? No internet data is required. Simply select the map of the state or country you want to visit, download it first and then go! You’re ready to start your adventure!
In conclusion, before choosing your phone package for Australia, ask yourself the five essential questions that will make you understand your needs. Really think about getting small packages and packages for 6-12 months. Because the phone in Australia will mainly be there to help you to look for a job, you will have too much to see and do! Always remember to ask if the package includes a credit bonus for international calls. Also ask for the price per minute for these international calls (do not be fooled by the “$ 500 international bonus” when the price the minute is actually incredibly high).
Finally, make use of the competition between the providers and don’t hesitate to ask about special offers.