Emergency Phone Numbers and Doctors in Australia

Traveling to Australia is an exciting adventure, but it’s important to be prepared for any emergencies that may arise. Knowing the emergency phone numbers and how to access medical care can make a significant difference in stressful situations. Here is all the information you need about medical treatment in Australia as well as the best websites and emergency numbers.

Emergency Numbers & How to Access Medical Help in Australia

000 – National Emergency Number

When to Use: Dial 000 for all emergencies requiring police, fire, or ambulance services. Available 24 hours a day, 7 days a week and free from any phone, even without SIM or credit.
How It Works: When you call 000, an operator will ask you which service you need and your location. They will then direct your call to the appropriate service.

112 – Mobile Emergency Number

When to Use: 112 is an international emergency number that works on mobile phones in Australia.
How It Works: Similar to 000, it connects you to police, fire, or ambulance services.

106 – Text Emergency Number

When to Use: For people with hearing or speech impairments, 106 is a text-based emergency service.
How It Works: You can text 106 from a TTY (teletypewriter) to request police, fire, or ambulance services.

The Flying Doctor Service, an alternative to “000”

When to Use: In remote areas, contact the Royal Flying Doctor Service, a group of doctors and pilots who can fly in to rescue you from the outback. Every day, they fly thousands of kilometres to help isolated populations.

Covering an area of almost 2.3 million km², they provide visits and basic care, as well as rescue and emergency evacuations. As a relief organisation, it operates free of charge 24 hours a day, all year round. A dispatcher is available on the phone, even at night.

Please note that there are several emergency numbers for this service, as they differ depending on the state/ territory:

Western Australia

Tasmania

SA / NT

Victoria

NSW / ACT

Queensland

13 11 26 – Poisons Information Centre

When to Use: For information and advice on poisoning, bites, and stings.
How It Works: Speak to a specialist for guidance on what to do in cases of poisoning.

👍 TIP: The Emergency+ app helps you send precise GPS coordinates when calling 000—ideal if you’re in a remote or unfamiliar location.

Other Numbers of Assistance

131 444 – Police Assistance

When to Use: For non-urgent police assistance. Except if you are in Victoria, then you need to contact the local police.
How It Works: Use this number to report crimes that are not emergencies, such as theft or property damage.

Other useful Numbers

If you witness an offense or a crime, you can make an anonymous statement on the phone. Dial the number “1800 333 000“.

To request help from State Emergency Services (SES) for floods, storms, or natural disasters, contact “132 500“.

If you have lost your identity papers or in case of an absolute emergency (accident, death), you have to contact the Embassy of your home country.

Health Advice & After-Hours GP Services:

• Healthdirect (1800 022 222) – A 24/7 government-run health helpline offering free medical advice and after-hours care, available regardless of your location. ([turn0search20], [turn0search28])
• 1800MEDICARE – Newly announced (2025) by the Labor government: a free, 24/7 telehealth line and medical advice hotline backed by Medicare. This initiative aims to connect callers to nurses and GPs, helping reduce unnecessary ER visits.

Medicare & Claims Support:

• Medicare General Enquiries: Call 132 011 (Monday–Friday 7 am–10 pm; weekends 7 am–7 pm) for help with claims, card replacements, enrolment, or general queries. Interpreter services are available.
• Medicare Provider Enquiries: For health professionals managing billing, Medicare provider numbers, or PBS queries: 132 150.
• Updates from July 2025: New Chronic Condition Management Plans (GPCCMP) will replace current GPMP and Team Care Arrangements—Medicare-registered patients will need to follow registry protocols.

Finding Doctors in Australia

Use the Healthdirect “Service Finder” tool or app to locate local GPs, pharmacies, hospitals, urgent care clinics, and even telehealth options. Filter by bulk-billing availability.

General Practitioners (GPs)

General Practitioners (GPs) are the first point of contact for medical issues. They provide a wide range of healthcare services and can refer you to specialists if needed.

• Booking an Appointment: You can book an appointment with a GP at a medical clinic or through online platforms like HealthEngine or HotDoc.
• Costs: If you have travel insurance, check if GP visits are covered. Some clinics offer bulk billing, where Medicare covers the full cost of the visit. For international visitors, fees apply, so it’s best to inquire beforehand.

Hospitals

Public hospitals provide emergency and non-emergency services. In an emergency, you can go to the nearest hospital’s emergency department.

• Public Hospitals: Public hospitals are funded by the government and provide free or low-cost services to Australian residents and visitors from countries with reciprocal healthcare agreements.
• Private Hospitals: Private hospitals charge fees for their services. Ensure you have adequate insurance coverage if you choose to use private healthcare facilities.

⚠️ 🚑 Remember: Ambulance services are not covered under Medicare—check private insurance if needed; transport costs vary by state.

Pharmacies

Pharmacies, or chemists, are widely available in Australia and can provide over-the-counter medications, prescriptions, and health advice.

• Finding a Pharmacy: Use apps like Chemist Warehouse or Priceline Pharmacy to locate nearby pharmacies.
• Operating Hours: Most pharmacies are open during regular business hours, with some offering extended hours or 24/7 service.

Facebook groups

There are hundreds of Facebook groups whose main topic is Australia. Join a group that interests you, maybe one about the city you’re living in, and ask people in the community if they have any recommendations. There are also groups of many nationalities, e.g. Brits / Spanish / Norwegians in Australia.

Health Advice and Telehealth Services

Healthdirect Australia

Healthdirect provides free health advice and information over the phone and online.

Phone: Call 1800 022 222 to speak with a registered nurse for health advice.
Website: Visit www.healthdirect.gov.au for online health information and symptom checkers.

Telehealth

Telehealth services allow you to consult with a doctor via phone or video call, providing convenient access to healthcare, especially in remote areas.

How to Access: Many medical clinics offer telehealth appointments. Check with your GP or use online platforms like Doctor On Demand or Telehealth Australia.